policies

Purchase must be paid in full prior to us scheduling your delivery

Sprintz Furniture cannot guarantee specific times for delivery

A delivery fee must be paid per scheduled delivery trip

You will receive an automated call, text, and email the afternoon prior to your delivery day with your 3-hour time window

You must confirm delivery via the prompt in the call, text, or email to ensure your delivery slot

Ensure that the area or room is CLEARED IN ADVANCE

Ensure there is a clear path both inside and outside your home

Sprintz will not remove customers’ old previously used furniture

Sprintz Furniture will accept returns of stock merchandise that is still in “as new” condition for up to 5 days after delivery. This excludes special order items, custom items, and items sold “as-is”

No returns or exchanges are permitted for custom or special-order items unless unrepairable manufacturer defects have occurred, or the customer receives express written permission from Sprintz Furniture in its sole discretion and agrees to pay a restocking fee equal to no less than 25% of the purchase price

All returns and exchanges must be in "as new" condition

Given the personal nature of mattresses, box-springs, bed linens, and bed pillows, these items may not be returned (some mattresses may be eligible for a comfort exchange. See Comfort Exchange and Bedding)

All normal pickup and delivery charges will apply

Comfort Exchange applies to Tempur-Pedic, Stearns & Foster, and Sealy Hybrid mattresses (Does NOT include Sealy Posturepedic, Sealy Posturepedic Plus, box springs, foundations, bases, adjustable bases, pillows, or sheets)

Mattress protector must be purchased with the mattress for the mattress to be eligible for a Comfort Exchange

Mattresses that have been soiled or stained are not eligible for a Comfort Exchange

Must sleep on mattress for a minimum of 30 nights before eligible for a Comfort Exchange (mattresses have a “break in” period of 4-6 weeks)

Comfort Exchange must be arranged withing 90 days of delivery

Given the personal nature of bed pillows, bed linens, bed frames, mattress toppers, and other mattress accessories, we do not accept returns on these items

One time exchange only (no refund or credit)

A delivery fee will be charged on all Comfort Exchanges

All stocked merchandise must be paid for in full at the time of purchase

All custom and special-order items, which are items which Sprintz Furniture does not stock, require a 50% deposit prior to ordering

Because these orders are customer made, once a custom or special-order item has gone into production by the manufacturer, the order may not be canceled and the customer is obligated to make full payment, unless the customer receives express written permission from Sprintz Furniture in its sole discretion and agrees to pay a restocking fee equal to no less than 25% of the purchase price

Payment in full by cash, check, credit card, or approved financing is required prior to pick-up or scheduling delivery of purchase(s).

Estimated times of arrival (ETA's) are approximate and subject to variances beyond Sprintz’s control. All estimated dates of arrival are based on the best and most current information we have from the manufacturer

Sprintz Furniture shall not be liable or responsible to the customer, nor be deemed to have defaulted under or breached these Terms & Conditions for any failure or delay in fulfilling or performing any term of sale or these Terms & Conditions, when and to the extent such failure or delay is caused by or results from acts beyond Sprintz Furniture’s reasonable control, including, without limitation, acts of God; flood, fire, earthquake, epidemics, pandemics, or explosion; war, invasion, hostilities, terrorist threats or acts, riot or other civil unrest; government order, law, or actions; embargoes or blockades; national or regional emergency; strikes, labor stoppages or slowdowns that delay supply, production and/or delivery, or other industrial disturbances; shortage of adequate power or transportation facilities; and (i) other similar events beyond the reasonable control of Sprintz Furniture.

Available for an additional fee, get 5 years of protection from common household damage including most stains, rips, scratches, dents, etc.

If you choose not to take possession of completed orders within 30 days of notification, payment of the balance due will be required for Sprintz to continue holding your order

Merchandise held for 30 days or longer is non-cancelable and non-refundable

Sales orders for stocked merchandise for which delivery or pick up have not occurred for 1 year from the date ordered, shall be subject to termination and the deposit for these orders shall be forfeited at the sole discretion of Sprintz Furniture as liquidated damages

Sales orders for special order merchandise for which delivery or pick up have not occurred for 1 year from the date the items on the order are received into the Sprintz Furniture Distribution Center, shall be subject to termination and the deposit for these orders shall be forfeited at the sole discretion of Sprintz Furniture as liquidated damages

The warranty, if any, provided by the manufacturer of your purchased item(s) is the sole and exclusive warranty provided and is in lieu of all other express or implied warranties and all other remedies. Sprintz Furniture disclaims all other warranties, including, without limitation all implied warranties

Neither Sprintz Furniture nor the manufacturer provides warranties against fabric wear, fading, incorrect care, cleaning, excessive or improper use, exposure to sunlight, extreme temperatures, humidity changes, or damage caused while in possession of the customer

If you experience a manufacturer problem with your merchandise within the warranty period of the purchase, notify us promptly and we will assess the issue. Our skilled technicians and vendor partners can correct most problems that are brought to our attention. Some vendors require the return of merchandise to their factory for all corrections.

If in the unlikely event we are unable to correct the merchandise under warranty, an exchange may be provided

Items sold "as-is" (including clearance items) are final sale items, and have no manufacturer’s warranty, no exchanges, no returns, no refunds, and are not subject to service by a technician